CD-Shop

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cd-shop
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Shopping cart
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GTC
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Help
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Imprint
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Orders Handling and shipping Complaints and replacement
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Service Security Possibilities of payment
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Orders
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  1. Choose one or more products.
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  2. Add the article to your shopping cart by clicking on the link "order". You will find the link next to the article.
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  3. After you have chosen an article you will be shown the contents of your shopping cart. You can check your order, change the number of articles or remove them from your cart. If you want to proceed with your order press the button "Order". If you want to add further articles to your cart choose the button "Further purchases" and you will be redirected to the shop.
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  4. After pressing the button "Order" you have to enter your personal details.
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  5. On the next page you will find the possibility to check your order. You can change the products and your details by simply choosing the appropriate button. By choosing the button "Order" you will be directed to the possibilities material records offers its customers how to pay.
    Please don´t forget to accept our General Terms and Conditions.
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  6. Please choose the button "Proceed to credit card validation".
    material records uses only SSL secured sites for dealing with credit card information. You will find a site where you can enter your credit card details.
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  7. You will be informed after a successful check of your credit card and you will also receive a mail with all details of your order. We will also keep you informed by mail about the delivery.
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  8. Customer service
    If you have any questions please contact our customer service.
    Phone: 01/895 93 95-0
    Fax: 01/895 93 95-20
    Email: office(@)materialrecords.com
    Business hours:
    Monday - Friday, 9am - 6pm


Handling and shipping
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Costs
The costs for handling and shipping depends on the region where you live.
Delivery within Austria: € 3,80, within Europe: € 6,80 and worldwide: € 8,80
For an order of 5 or more CD´s we do not charge any handling and shipping costs.

Delivery time
The delivery time also depends on the region where you live.
All our deliveries will be sent by post.
The average time for receiving the articles within Austria will be between three to five business days. Deliveries to all other destinations could take longer.


Complaints and replacement
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We handle all orders with care. If you find a reason for a complaint please contact our customer service:

Phone: 01/895 93 95-0
Fax: 01/895 93 95-20
Email: office(@)materialrecords.com
Business hours:
Monday - Friday, 9am - 6pm

If for any reason you don´t want to keep the products, we will accept a return within two weeks from the date on which you received them. The return in the due-date time (postmark) is sufficient.

Please note the information about returns in our General Terms and Conditions.

The products must be in a state so that they can be sold again and must be returned in the original packing. If the goods are in a worse state e.g. obvious use or loss of the goods before return, the customer has to replace the loss in value.

Audio recordings (CD) which have been unsealed cannot be exchanged.

Address for returns:
material records
Schleifmühlgasse 1a/18
1040 Vienna
AUSTRIA


Service
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material records always takes pains to offer their customers an optimal service.
If you have any suggestions please contact our office:

Phone: 01/895 93 95-0
Fax: 01/895 93 95-20
Email: office(@)materialrecords.com
Business hours:
Monday - Friday, 9am - 6pm


Security
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material records only uses the provided data to process your orders and will under no circumstances pass them on to a third party. material records only uses your email address to confirm your order and to keep you informed about the status of your delivery. The providing of your email is furthermore neccessary that we can send you special news. Of course it is possible to revoke your permission to receive news from material records.


Possibilities of payment
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material records only accepts payments by credit card (MasterCard and VISA).

Your credit card will be debited on the day of dispatch. The transfer of the credit card details is absolutely safe by using encryption techniques like SSL.

The validation of your credit card details is not carried out by our server. but through Online-Clearing provided by Quenta Paymentsolutions. That guarantees that your credit card details are always safe.