Orders

You will be informed after a successful check of your credit card and you will also receive a mail with all details of your order. We will also keep you informed by mail about the delivery.

Customer Service

If you have any questions please contact our customer service.
Phone: 01/895 93 95-0
Fax: 01/895 93 95-20
Email: office(@)materialrecords.com
Business hours:
Monday – Friday, 9am – 6pm

Handling and shipping

Costs
The costs for handling and shipping depends on the region where you live.
Delivery within Austria: € 2,50, within Switzerland: € 9,50, USA: € 14,90 and Asia: 17,90
For an order of 5 or more CD´s we do not charge any handling and shipping costs.

Delivery time
The delivery time also depends on the region where you live.
All our deliveries will be sent by post.
The average time for receiving the articles within Austria will be between three to five business days. Deliveries to all other destinations could take longer.

Complaints and replacement

We handle all orders with care. If you find a reason for a complaint please contact our customer service:

Phone: 01/895 93 95-0
Fax: 01/895 93 95-20
Email: office(@)materialrecords.com
Business hours:
Monday – Friday, 9am – 6pm

If for any reason you don´t want to keep the products, we will accept a return within two weeks from the date on which you received them. The return in the due-date time (postmark) is sufficient.

Please note the information about returns in our General Terms and Conditions.

The products must be in a state so that they can be sold again and must be returned in the original packing. If the goods are in a worse state e.g. obvious use or loss of the goods before return, the customer has to replace the loss in value.

Audio recordings (CD) which have been unsealed cannot be exchanged.

Address for returns:
material records
Schleifmühlgasse 1a/18
1040 Vienna
AUSTRIA

Service

material records always takes pains to offer their customers an optimal service.
If you have any suggestions please contact our office:

Phone: 01/895 93 95-0
Fax: 01/895 93 95-20
Email: office(@)materialrecords.com
Business hours:
Monday – Friday, 9am – 6pm

Security

material records only uses the provided data to process your orders and will under no circumstances pass them on to a third party. material records only uses your email address to confirm your order and to keep you informed about the status of your delivery. The providing of your email is furthermore neccessary that we can send you special news. Of course it is possible to revoke your permission to receive news from material records.